Arts & Sciences faculty and staff may also obtain support by contacting their Departmental Client Support Representative. Representatives can assist with computer purchases, computer hardware, software installation, and e-mail among other services.
Each Representative is assigned a small number of specific departments
This gives the Support Rep and their clients the opportunity to form relationships. DS Reps care about the needs of individual clients and work to get to know the unique needs of our clients on a personal level.
We keep you up to date on the latest technology news and events on campus
Each semester, we invite Office Managers and Administrative Assistants from each of our Arts & Sciences departments to a "Tech Breakfast" in which a variety of timely topics are discussed followed by a Q&A session.
We help to coordinate the purchase of new computers for faculty and staff
We meet with individuals in advance to ensure the computer being purchased will meet their current and future needs. In most cases, we present the client with a quote detailing the features of the proposed purchase.
We set up and install new computers
We order the computer, receive it in Eads Hall and set it up with the software requested by the client. We set up the email account and any other software requested. The client is an Administrator on their own computer, so they are able to install additional programs later on if they like.
We meet with clients by appointment to help with a wide variety of issues
Here are just a few of the things your Departmental Support Representative can help you with:
- Hardware support on a computer owned by Washington University
- Software installation on a computer owned by Washington University
- Mobile device (smart phone, tablet) support
- Access the campus network from your office or wireless laptop
- Printer Support/Repair
- Email Account Support
- Software Installation
- Support for Drupal websites
- Audio Visual Support for events in A&S
We keep an inventory of your computers and printers in our database
We update and audit the inventory each fall and give a report to the office manager for the department's records.